Steven M. Yood, MD, MPH

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
63 Ratings
64 Comments
Steven M. Yood, MD, MPH

Specialties

General and Minimally Invasive Surgery

Location

85 Lincoln St., Suite 410
Framingham, MA 01702
Phone: (508) 820-1650

Hours: M-F 8:30am-4:30am

“I show compassion, availability and assurance to my patients to gain their trust and confidence.”

Dr. Steven M. Yood performs Minimally Invasive and General Abdominal Surgery for MetroWest Physician Services. His methodology involves communicating with his patients through each step of the process prior to and following surgery.  “I am very honest and open with my patients. Each patient is different, and therefore each interaction must be tailored to that person.”

Dr. Yood dedicates himself to closely following patients from consultation to recovery. “I personally view every x-ray and lab test that I order and notify the patient of the results,” he said.  “I also phone each patient on the evening prior to surgery to answer any questions and alleviate concerns, and I follow-up with the patient’s primary-care physician or referring specialist to ensure that their recovery process is swift and free of complications.”

He is the only surgeon in Eastern Massachusetts who is able to implant gastric stimulators, which send mild electrical impulses to the lower stomach, alleviating symptoms of nausea and vomiting in patients with severe gastroparesis.

Dr. Yood formerly served as Medical Director of Minimally Invasive Surgery and Attending Surgeon at Newton-Wellesley Hospital in Newton. Prior to that, he worked at the Hospital of Saint Raphael in New Haven, Connecticut since 1999, most recently as Chief of Minimally Invasive Surgery.

He earned his MD from Boston University School of Medicine. Dr. Yood also holds an MPH in Epidemiology from the University of Michigan. His surgical residency was completed at Saint Joseph Mercy Hospital in Ann Arbor, Michigan, followed by a fellowship in Minimally Invasive Surgery at UMass Memorial Medical Center in Worcester. 

Dr. Yood is a published author of numerous articles and book chapters in the field of Minimally Invasive Surgery and is a speaker for local, national and international meetings of medical groups and surgeons.

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Friendliness/courtesy of Care provider
4.8
Likelihood of recommending Care provider
4.8
Care provider efforts to include in decisions
4.8
Care provider explanations of prob/condition
4.8
Care provider concern for questions/worries
4.9
Patients' confidence in Care provider
4.9
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Mar 28, 2019
Just waiting for appointment for operation
Mar 24, 2019
All were so caring, kind and helped me!
Mar 24, 2019
#8. For sure!
Mar 24, 2019
#2. No delays!
Mar 24, 2019
While I had this done she took my hands and held them. How kind!
Mar 24, 2019
#2. In a heartbeat!
Mar 21, 2019
I cannot praise *Dr. Yood enough. Wonderful bedside manner, and so kind and thoughtful in his understanding of my past surgical traumas.
Mar 16, 2019
Phone rang for close to a minute before someone answered
Mar 16, 2019
I was seen promptly, a procedure was performed and I was on my way in 45 minutes
Feb 20, 2019
everyone is very friendly.
Feb 7, 2019
excelent
Jan 3, 2019
very professional staff
Jan 3, 2019
I had a very good experience with the staff and Dr Yood.
Dec 25, 2018
Best doctor ever, so kind and professional.
Dec 22, 2018
online registration saves time at the office
Dec 19, 2018
Everything was better and more than I had expected.
Dec 19, 2018
Like I said on the first page in the comments, EVERY THING was better and more than I expected...
Dec 12, 2018
not seen in clinic....was in office
Dec 4, 2018
First time calling there was no answer, phone just rang and rang. No voicemail or answering service.
Dec 4, 2018
Dr. Yood was very helpful and gave me a lot of information to help make a decision and a plan going forward regarding this medical issue.
Dec 4, 2018
Wasn't made aware of any delay. Checked in on my mobile phone, when the nurse came out she wasn't even sure I was there so I am not sure the person at the desk notified anyone but rather relied on my mobile check in only.
Dec 4, 2018
She was very attentive and pleasant.
Dec 4, 2018
Front desk needs to communicate more effectively with the nurses/doctors and not just rely on the tablets or mobile check ins to do their job.
Dec 1, 2018
Outstanding care and confidence. Dr. Vood is straightforward giving his best medical advise and what the future medical status holds.
Dec 1, 2018
Great care. She took the time for me to calm after driving before, taking my blood pressure. Very kind and calm she treated with fantastic communication. Accommodating my service dog by offering her water.
Nov 14, 2018
I absolutely hate your IPad check in system. Way to slow, prefer check in with a person.
Nov 13, 2018
I had an excellent experience at the office. Everybody I dealt with treated me like I was a guest. Absolutely no complaints - just praise. Including receptionist *Stephanie.
Nov 13, 2018
Everyone I came in contact with were very professional caring, and sensitive to my concerns and needs - Thank you *Dr. Yood.
Nov 13, 2018
All in all my experience was completely satisfactory plus.
Nov 11, 2018
Dr. Yood listens to concerns
Nov 11, 2018
All staff are extremely friendly and professional.
Nov 1, 2018
Was told I was all set and that the office would contact me to schedule the surgery. I haven't heard and it has been one week. Not sure if I was possibly supposed to schedule when I left?
Oct 25, 2018
Had a little problem with laptop sign in but reception was very helpful.
Oct 25, 2018
Feel like I was in and out in good time
Oct 24, 2018
everyone is very nice in this office and makes you feel welcome.
Oct 24, 2018
havent been in a few years but do remember Dr Yood as being very nice and completely understanding. Nothing has changed.
Oct 24, 2018
of all the doctors ive seen over the past few years for my problems, Dr Yood was one of the best.
Oct 21, 2018
appointment was made by my primary care office
Oct 17, 2018
The doc was running late. They tried to call and have me reschedule but I didn't get the call. So the long wait time - but he did see me and I didn't need to reschedule. (I'm 45 minutes away from office).
Oct 17, 2018
Doc was running late and they tried to call me and reschedule the appointment. I didn't get the call - probably in route to office. I waited 45 minutes but he did see me which was worth the wait. I had to leave work early and it took me 45 minutes to get to the office. It was 5-8 minutes before being seen by doc. It was all good!
Sep 25, 2018
Appointment was quick but *Dr. Yood addressed all my concerns and I did not feel rushed.
Sep 25, 2018
Appointment was quick and there were no delays or wait time.
Sep 5, 2018
The office staff is wonderful and very accommodating.
Sep 5, 2018
The Dr. was very nice.
Sep 5, 2018
Great experience!
Sep 5, 2018
The nurse was very kind and put me at ease.
Sep 5, 2018
Great experience.
Aug 30, 2018
I'm don't having to much comment ,because I love it they're excellent staff and excellent Doctor.
Aug 28, 2018
Prompt and efficient with facilitating an appointment right away.
Aug 28, 2018
*Dr. Yood was considerate of my extensive history and approached my case on a comprehensive scale. Conscious of the multitude of health issues, his care was very thorough and reassuring.
Aug 28, 2018
Hardly any wait involved.
Aug 28, 2018
Extremely compassionate and attentive.
Aug 28, 2018
*Dr. Yood and his staff were accommodating and receptive to my father's concerns as well. My biggest supporters, my parents have assumed my chronic illness and the it's affects; therefore, it is important to me to integrate them within the process. "Thank you" for the understanding and comfort that *Dr. Yood and his staff maintained throughout the visit.
Aug 28, 2018
*Dr. Yood was patient and inclusive with the treatment plan; to which I appreciate being respected and involved with my management decision. *Dr. Yood informed me with the realistic expectations and potential complications given I decide one treatment over another. I am confident in his assessment and capacity to offer me the very best care possible.
Aug 26, 2018
Nurse practitioner was very friendly and helpful
Aug 22, 2018
I normally don't have to wait long, but this was literally over an hour past my appt. time before I saw my doctor. No one apologized or seemed to notice how late it was.
Aug 22, 2018
The nurse was great, very attentive and courteous.
Aug 2, 2018
Did not wait at all.
Jul 23, 2018
2. I was admitted.
Jul 23, 2018
I was very pleased with everything! Treatment, staff, etc.
Jul 17, 2018
very attentive friendly and efficient staff
Jun 28, 2018
Excellent!
Jun 28, 2018
Sweet person.
May 29, 2018
The online checkin in the office is nice, but those iPads are too slow